Infosys Recruitment 2023 | Technical Process Executive | BE/ B.Tech – CSE/ IT/ EEE/ ECE; B.Sc, BCA | 2020/ 2021 Batch | Pune
Company: Infosys Limited
Infosys Recruitment 2023: Infosys Limited (formerly Infosys Technologies Limited) is an Indian multinational corporation that provides business consulting, information technology, software engineering and outsourcing services. It is headquartered in Bangalore, Karnataka.
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With nearly four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.
Company Website: www.infosys.com
Position: Senior Technical Process Executive
Experience: 1 – 2 years
Job Location: Pune
Salary: Best In Industry
Eligibility Criteria:
- Bachelor’s Degree in Engineering; BCA; B.Sc
Job Description :
- Excellent communication skills to attend/resolve client issues on calls/chat/mail.
- Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
- Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
- General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
- Productivity applications like Microsoft office tools.
- Open to work in 24.7 and work from office environment
- Analytical problem solvers who will understand issues and to resolve customer issues
- Problem-solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
- Being proactive and showing the utmost respect for customer’s time
- Good time management, ensuring all contacts with customers add value
Preferred Skills: Customer Service- Cummins-Technical – Service Desk- Voice- Chats- email Chats
How to Apply?
All interested and eligible candidates can apply for this drive online as soon as possible.
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